Any item purchased from Skadi.ca may be returned within 14 days of the date of purchase.
Defective Items
If your item is defective, please refer to the manufacturer's website for warranty service instructions.
If your item is defective within the 14 day period, Skadi will arrange for an exchange provided that the defect was a manufacturing issue and NOT customer induced. In the case of a defective exchange, Skadi will supply the customer with a return waybill to be used for sending in the defective product. If a customer chooses to send their defect in without using our return waybill, Skadi will not reimburse the customer for their shipping. Once received at our facility, Skadi will verify the defect and ship a replacement unit at no cost to the customer.
Prior Authorization
An RMA number MUST be requested by emailing support@skadi.ca before sending your unit(s) in for refund. Any item returned without authorization will be refused.
Restocking Fee
ALL items returned for refund will be subject to a 15% restocking fee. Shipping costs incurred by Skadi are non-refundable and will be deducted from the refund amount, even for promotional "Free Shipping" orders. ALL returns will be subject to a restocking except in the cases of: wrong item received or shipping damage.
Return Condition
Items must be returned with original packaging and ALL accessories and manuals. Items returned incomplete (original boxes, accessories, remote, power cord, etc.) will be automatically assessed an additional fee for the cost of missing items.
Return Shipping Costs
You are responsible for shipping any returned product. We will not pay for the return of any item being returned for a refund, regardless of the reason. Returned merchandise must be postmarked no later than 7 days after we provide you with a RMA number.
