Quality Assurance. Customer Service

At Skadi, we pride ourselves on our very high-quality standards in refurbishing consumer electronics and the feedback we've received about them. We understand the importance of building trust between Skadi and her customers, and we strive to achieve this through our quality assurance processes.

Our commitment to you extends beyond the initial purchase. We offer hassle-free returns and refund guarantees to ensure your complete satisfaction. If, for any reason, you are not satisfied with your purchase, please contact us, and we will resolve any issue promptly. The trust and satisfaction in us is our top priority.

Learn More About Skadi

Blog Posts

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8 Important Elements to Headphones a Buyer Should Consider

8 Key Elements Buyers Should Consider When Choosing Headphones

Now that Skadi has added Factory Refurbished Bowers & Wilkins high-end headphones to its collection, it is worth knowing what makes a headphone...
Legendary Bowers & Wilkins Audio Certified Refurbished arrived at Skadi!

Legendary Bowers & Wilkins Audio Certified Refurbished arrived at Skadi!

Certified Refurbished Bowers & Wilkins has arrived at Skadi in full scale featuring a wide range of B&W audio products from Speaker Towers,...
Introducing Our Refurbished Home Theater Packages

Introducing Our Refurbished Home Theater Packages

We're thrilled to introduce our refurbished home theater packages that offer you not only significant savings but also an assurance of top-notch q...

Shipping

It depends on your location.

Please see our delivery speeds estimations here.

Fast Free shipping on over 90% of Products offered

Primarily most deliveries are met 1-5 business days after shipping.

Delivery details with tracking will be provided in a separate email when the order is shipped.

We primarily use Canada Post and UPS, with the options of FedEx and Purolator also available

We are only Canada based

Product

Absolutely.

If you are unsatisfied with the product quality, an issue with the product is present, or you simply change your mind, we are fully committed to supporting our customers in any required through full refunds, or exchanges.

Skadi is fully dependent on the trust of her customers

We offer fully customizable home theater bundles. Mix and match any products you wish and provide us with the details by emailing us at support@skadi.ca. We may offer special pricing for this bundle as well.

We also offer some customization for turntables; For example: Changing the cartridge of the turntable to a different model other than factory default.

Customer support

support@skadi.ca